Policies, Shipping & Returns


When placing an order with shopfawn.com you agree to accept our terms and conditions. 

Please review our terms and conditions below­.

Order Processing

Once we have received your order you will receive an automatic email order confirmation. 

All orders are shipped from our shop at 967 Queen Street West, Toronto. 

All prices and shipping costs are in Canadian Dollars (CAD). 

Orders shipped outside Canada are not subject to Canada sales tax. You may incur duties on your order if shipped outside Canada. FAWN is not responsible for payment or refund of customs/duties. 

We try to ensure that inventory is accurate and up-to-date, and to fulfill all orders — occasionally there may be an item or product that is purchased simultaneously (in-store or online) and the product is unavailable. Should this happen, you will be contacted and refunded as soon as possible.

 

Shipping

Once an order is placed, please allow up to one week for processing in addition to shipping time. 

Once your package is sent, you will receive an email with tracking information. Please track your package/s. 

Shipping options and costs are pre-set at checkout. 

If you would like expedited shipping or to add additional insurance coverage (all orders come with standard $100 insurance) to your order, please contact us at info@shopfawn.com

FAWN is not responsible for delays or damage caused in-transit by the postal service.

FAWN is not responsible for packages that are lost / missing.  

 

In-Store Pick-Up 

For purchases to be picked-up in-store please wait for a pick-up notification that your order is ready before coming to the shop for a pick-up. Typically your order will be ready the next day during regular shop hours. You will be required to present your order confirmation at the time of pick-up. 

Due to Covid-19 our shop is not open with our regular hours - once you've placed your order online, please text us at (416)885-3590 to arrange pick-up day and time.

Returns for Exchange or Shop Credit

We will happily accept returned items for exchange or shop credit. We do not offer refunds. 

Items may *ONLY* be returned with an approved Return Authorization (RA) number. 

You have seven (7) days from the date you receive the product to request a RA via email to info@shopfawn.com. We will not issue a RA beyond seven (7) days from receipt of product. 

Product must be returned to us within seven (7) days after receiving the RA. Product must be unworn, and in its original condition, with any original tags or brand packaging (where applicable). You are responsible for all of the costs of delivering the product back to us which must include tracking and insurance. We reserve the right to request proof of shipment date.

We do not allow secondary exchanges, or shop credit — I.E. an exchange or shop credit will only be issued once per purchase. 

Please note that all sale and discounted items are FINAL SALE, and not eligible for exchange or shop credit. 

Shop credit can be used both in-store and online. 

 


Privacy / Security Statement

Our online service is committed to protecting your privacy and the information you enter on our site will not be disclosed to any outside organization or third party .