Policies, Shipping & Returns

When placing an order with shopfawn.com you agree to accept our terms and conditions. 

Please review our terms and conditions below­.

Order Processing

Once we have received your order you will receive an automatic email order confirmation. 

All orders are shipped from our shop at 967 Queen Street West, Toronto, Ontario. 

All prices and shipping costs are in Canadian Dollars (CAD)

Orders shipped outside Canada are not subject to Canada sales tax. You may incur duties on your order if shipped outside Canada. FAWN is not responsible for payment or refund of customs/duties. 

We try to ensure that inventory is accurate and up-to-date, and to fulfill all orders — occasionally there may be an item or product that is purchased simultaneously (in-store or online) and the product is unavailable. Should this happen, you will be contacted and refunded as soon as possible.

Once an order has been placed any modification/s to the order will be subject to a 5% restocking fee.



Once an order is placed, please allow up to one week for processing in addition to shipping time. 

Once your package is sent, you will receive an email with tracking information. Please track your package/s. Once your order has shipped it can not be modified.

Shipping options and costs are pre-set at checkout. 

If you would like expedited shipping or to add additional insurance coverage (all orders come with standard $100 insurance) to your order, please contact us at info@shopfawn.com

FAWN is not responsible for delays or damage caused in-transit by the postal service.

FAWN is not responsible for packages that are lost / missing.  


In-Store Pick-Up 

For purchases to be picked-up in-store please wait for a pick-up notification that your order is ready before coming to the shop for a pick-up. Typically your order will be ready the next day during regular shop hours. You will be required to present your order confirmation at the time of pick-up.  


Returns for Exchange or Shop Credit

We will happily accept returned items for exchange or shop credit. We do not offer refunds. 

Items may ONLY be returned with an approved Return Authorization (RA) number. 

From the date you receive the product, you have a total of SEVEN (7) DAYS to request an RA via email (to info@shopfawn.com), AND to ship the product back to us. We will NOT issue an RA beyond seven (7) days of receipt of product.

Please note: Canadian customers must ship returns via Canada Post - Xpresspost, and U.S. customers must ship returns via USPS - Expedited Parcel.

Product must be unworn, and in its original condition, with any original tags or brand packaging (where applicable). 

Please note: Canadian customers must ship returns via Canada Post - Xpresspost, and U.S. customers must ship returns via USPS - Expedited Parcel.  The customer is responsible for all costs of shipping the product back to us, which MUST include tracking and insurance. We reserve the right to request proof of shipment date.

We do not allow secondary exchanges, or shop credit — I.E. an exchange or shop credit will only be issued once per purchase. 

All sale and discounted items are FINAL SALE, and not eligible for exchange or shop credit. 

Shop credit can be used both in-store and online.  


Privacy / Security Statement

Our online service is committed to protecting your privacy and the information you enter on our site will not be disclosed to any outside organization or third party .